Most of the clients wanted to do business with you not because of the product or property you are endorsing or the company you are connected with, they wanted to do business with you because of your service. That’s where good customer service comes in. It’s easy to close a deal by just following your set of checklist and timelines but the impression you left on your client after sales will boost you further in your career in real estate. This also strengthens your credibility that will attract a wide range of clients knowing that you can be trusted with their assets.
Some of the company uses customer service as a tool in attracting and keeping the clients. Customers now are looking for someone who can deal in behalf of them without further complications. They wanted easy and basic ways that they can relate to most especially to those who are just new. In a real estate industry, one has to build rapport to their clients for a harmonious working relationship. It isn’t just a one time transaction, it takes a long time for you to be working with together. Good communication and listening skills will take you a long way. Remember, your clients has their own expectations. You make sure that these are met accordingly or even exceed them. In this type of industry, one satisfied client, open doors to more opportunities for you. They will always refer you to their friends or acquaintances should they too need help and support on their businesses.
Always be grateful with your clients. Appreciate the business you had with them and be genuine. Let them know how you care for them and extend your availability should they need to contact you anytime. Be courteous. Maintain a positive attitude all the time.
Lastly, wear a SMILE. It always goes a long way.